All orders are processed, verified, and shipped within 5-7 business days or sooner. Unless, the item is noted as a pre-order. If a pre-order, an estimated date of shipping will be provided on the listing.
To ensure that your package is properly shipped, please make sure that your address is fully entered and correct. Use correct abbreviations and spaces inserted appropriately.
We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
If you realize that you entered your shipping address incorrectly, please contact Queens Prowl Boutique ASAP. If the order was placed on the weekend, please text us first thing Monday morning. We will do our best to fulfill the request and change the address. If we are unable to, we do not take responsibility for incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from Queens Prowl Boutique, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your store credit.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Queens Prowl Boutique DOES NOT hold responsibility for packages that state DELIVERED.
Reminder: A shipping confirmation will be provided within 5-7 business days from the day the order was placed. After the payment is authorized and verified, it may take an additional 3-4 days to process your order. This is an estimate and does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds nor store credits for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
Standard Shipping Time: (5-7 business days)
Heavy Goods Shipping Time: (5-7 business days)